Booking Conditions

Hurlingham Travel as Agent

Where your holiday is booked under the ATOL number of our supplier, we are acting as agent. Therefore the booking conditions of our supplier apply and form part of the contract. You need to read and confirm you accept them. We send them separately.

Hurlingham Travel as Tour Operator

Where your holiday is booked under our ATOL licence number (T7077) we are acting as principle and the following booking conditions apply.

Your contract is with Hurlingham Travel Services Limited, 5 Shaftesbury Place 135 Warwick Road London W14 8NJ. Registered England and Wales under company number 04532139. The following conditions in combination with any information detailed on your itinerary will form parts of your contract with the company. Please read this contract carefully before confirming your holiday arrangements with us.

Details in these booking conditions follow the law in the United Kingdom and Europe on The Package Travel and Linked Travel Arrangements Regulations 2018

Booking Your Holiday

By booking with us, the first named person on the booking agrees on behalf of all people detailed on the booking that:- They have read these booking conditions and have the authority to and does agree to be bound by them. They have consented to our use of information personal data in accordance with our privacy policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements). They are over 18 years of age and where placing an order for services with age restrictions declares that they and all members of the party are of the appropriate age to purchase those services. They accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

We require a deposit from you before we confirm your travel arrangements. We need full names as per passport being used to travel of each passenger. Special requests are never guaranteed, although we endeavour to make them happen. The balance for your travel arrangements is due a minimum of 60 days before departure but could be required sooner. Any information included on your invoice/itinerary will replace or override relevent information here.

Amendments and cancellations

Amendments may be made subject to the conditions of the supplier we are working with. They may usually make a charge for amendments, and in some cases amendments may not be possible at all due to for example “flight or hotel availability”. All amendment requests must be in writing, signed by the person who made the initial payment. In respect of airlines, name changes mean cancelling the reservation and making a new one. This will result in an extra cost to you, the client. Airlines can change times and aircraft types.

Cancellations must be in writing signed by the person who made the initial payment
61 days or more loss of deposit
60 - 46 days 40% of total holiday cost
45 - 29 days 60% of total holiday cost
28 – 14 days 90% of total holiday cost
Less than 14 days 100% of total holiday cost
Cancellation charges and lead times can be detailed on your invoice/itinerary and would override these standard ones.

Your Responsibilities

Make yourself travel aware - Before making a booking, please consult the travel advice produced by the government of your home jurisdiction, the government who issued the passport and/or visa you intend to travel under and the government of your destination.. Also ensure you make yourself familiar with the Foreign & Commonwealth Office advice on staying safe and healthy on your trip – www.gov.uk/travelaware. Advice can change, so always check regularly for the latest updates. You are responsible for making sure you are eligible to travel, each country has its own rules regarding passports and visas. You are responsible for making sure that you have a 10 year passport valid for the entire duration fo your trip (please note that some destinations require that your passport is valid for up to 6 months after return to th UK). You must check to see if a visa is required for your holiday ; if a visa is required it is your responsiblity to obtain it.

Travel insurance

We cannot emphasise enough the importance of purchasing comprehensive travel insurance prior to date of travel. This insurance should be commensurate to the value of your booking, and cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance. If you suffer from a disability or medical condition you should disclose this to insurers. For those who participate in sports and activities whilst on holiday that have been organised and arranged independently of us, it should be understood that participation is at the individual's own risk and it is your responsibility to obtain the relevant insurance. Note that special insurance may be required if you intend to scuba dive or undertake any other dangerous or sports activities. Please keep your insurance details with you whilst on holiday.

Airlines and Other Suppliers

As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international conventions which limit and/or restrict the suppliers' liability. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports, and will also be available from your airline. Reimbursement in these cases is the responsibility of the airline and will not automatically entitle you to refund of your holiday cost from the Company. If your airline does not acknowledge your rights, you should complain to the Civil Aviation Authority at www.caa.co.uk. Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed. As airlines regularly overbook, we recommend that you check in on-line as soon as you are notified by the airline that check-in is available or 24 hours before departure. If you do not check-in online or unable to, we recommend that you arrive at the airport 3 hours prior to departure as airlines have been known to re-allocate seats in the event of late arrives. The Company is unable to check you in and it is your responsibility to ensure that you are checked in within the appropriate time. The Company is not responsible or liable if you are downgraded an airline class as a result of the airline overbooking the class in which you are booked. Seat reservations are at the discretion of the airline and may be changed at any time without notice.

Excursions

Please note that when you book an excursion locally you contract with the local company providing that excursion and not the Company. The Company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company's terms and conditions.

Data Protection

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and so on. The information may also be provided to security checking, public authorities such as customs and immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If, however, we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot accept your booking. In making a booking, you consent to this information being passed on to the relevant persons.

If you have a problem

Inform us in writing immediately. Email: info@hurlinghamtravel.co.uk

Arbitration is available through our trade association membership. Therefore detail the matter in writing and post it to:
Travel Trust Association
2 Crown Square
Woking
Surrey
GU21 6HR
Our TTA membership number is U1373

Governing Law

This contract and any matters arising from it are governed by the laws of England and Wales and are subject to the jurisdiction of the Courts of England and Wales.

Financial Protection

We provide financial security for flight-inclusive packages and ATOL protected flights by way of our Air Travel Organiser’s Licence number T7077, issued by the Civil Aviation Authority. We are also members of Travel Trust Association.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

What holiday price does not include

  • Passport or Visa costs, Porterage & Holiday Insurance
  • Overseas Departure Taxes - Where these are levied and payable locally by the client.
  • Sightseeing Tours - Except where specified in the itinerary.
  • Personal Expenditure - On such items as drinks, laundry, room service, telephone calls etc., and any related tax and service charge.
  • Gratuities - Discretionary gratuities to drivers, guides, hotel or boat staff etc.
  • Government Levies or Taxes - Any Government levies or taxes introduced after the publication of company literature.

The air holiday packages shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is T7077. We are a member of the Travel Trust Association U1373. Please see our booking conditions for more information. Hurlingham Travel® Hurlingham Travel Services® are registered trade marks of Hurlingham Travel Services Limited.

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